Legal
Refund Policy
Delivered documents are not refundable
Your Tacit verdict is digital content: three documents delivered to you immediately after payment. Before you pay, you expressly agree that delivery starts straight away and acknowledge that you lose your 14-day right of withdrawal once the documents are delivered. We confirm this in your order confirmation email. For this reason, documents that have been delivered cannot be returned or refunded because you changed your mind.
When you are entitled to a refund
You get a full refund if:
- you paid but did not receive your documents and we are unable to deliver them, or
- a technical error on our side means the documents do not correctly apply the rules to the information you declared, and we cannot correct it.
Documents based on information you declared incorrectly are not a technical error. In that case you can buy a new verdict with the correct information.
Before your documents are delivered
If you start a purchase and do not complete payment, nothing is charged. If you pay and change your mind before your documents are delivered, contact us straight away and we will cancel and refund the order.
How to request a refund
Our orders are processed by Paddle.com, our Merchant of Record. Write to us at hello@tacit.software with your order number and a description of the problem, or use the link in your Paddle receipt email. Refunds are returned to the payment method you used and can take up to 10 business days to appear. When a refund is issued, your documents are withdrawn and their QR code no longer confirms them.
Misuse
We and Paddle refuse refund requests where there is evidence of fraud or refund abuse, such as repeated purchases followed by refund requests for documents that were delivered correctly.
Your legal rights
This policy does not affect the rights you have under mandatory consumer law, including your right to a remedy when digital content is not delivered or does not work as described.